Effective Date: 5 July 2026

Terms of Service

1. Overview

This website (https://remoptics.com) is operated by REM Optics (“REM Optics”, “we”, “us”, “our”).

These Terms of Service govern your access to and use of our website and any purchases made through it. By accessing our website or purchasing from us, you agree to be bound by these Terms, together with any policies referenced within them.

If you do not agree with these Terms, you must not use this website.

We reserve the right to update or modify these Terms at any time. Continued use of the website following any changes constitutes acceptance of those changes.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products to you.

2. Eligibility

By using this website, you confirm that you are:

• At least 18 years of age; or
• Accessing the website under the supervision of a parent or legal guardian.

You agree to use this website only for lawful purposes and in accordance with all applicable laws.

3. Online Store Conditions

You must not:

• Use our products or website for any unlawful or unauthorised purpose.
• Interfere with the security or functionality of the website.
• Introduce malicious code, viruses or other harmful material.
• Attempt to gain unauthorised access to any systems or networks.

We reserve the right to suspend or terminate access where these conditions are breached.

4. Product Information & Pricing

We aim to ensure all product descriptions, images and pricing are accurate. However:

• Colours may vary depending on your device display.
• Errors or omissions may occur.
• Prices may change without notice.

We reserve the right to correct errors, cancel orders or update information at any time, including after an order has been placed.

All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

5. Orders & Payment

We reserve the right to refuse or cancel any order at our discretion, including where:

• Payment cannot be verified.
• Fraud is suspected.
• Product availability changes.
• Pricing errors occur.

If we cancel an order after payment has been processed, a full refund will be issued.

You agree to provide accurate, complete and current billing and contact information for all purchases.

6. Shipping & Delivery

Shipping timeframes provided are estimates only. While we aim to dispatch orders promptly, we are not liable for delays caused by shipping carriers, customs, peak periods or circumstances beyond our reasonable control.

Risk in the goods passes to you upon delivery.

Further details are outlined in our Shipping Policy.

7. Returns & Consumer Guarantees

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL).

Under the ACL, consumers are entitled to:

• A replacement or refund for a major failure.
• Compensation for any reasonably foreseeable loss or damage.
• Repair or replacement if goods fail to be of acceptable quality and the failure is not major.

Our Returns & Refund Policy explains how we manage returns, refunds and warranty claims.

8. Third-Party Services & Links

Our website may contain links to third-party websites or tools. We are not responsible for the content, privacy practices or functionality of those third-party services.

Your use of third-party services is at your own risk.

9. Intellectual Property

All content on this website, including logos, product images, graphics, text, branding and other materials, is the property of REM Optics or licensed to us.

You must not reproduce, distribute, modify or use any content without our prior written consent.

10. User Submissions

If you submit reviews, comments or other materials to us (including via email at support@remoptics.com), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and publish that content for marketing, promotional and operational purposes.

You agree that your submissions will not:

• Infringe the intellectual property rights of others.
• Contain unlawful, defamatory, abusive or offensive material.
• Misrepresent your identity or affiliation.

We reserve the right to remove or refuse to publish content at our discretion.

11. Limitation of Liability

To the maximum extent permitted by law:

• We do not guarantee uninterrupted, secure or error-free access to our website.
• We are not liable for indirect, incidental, special or consequential loss or damage.
• Our liability for any claim relating to goods is limited to the remedies available under the Australian Consumer Law.

Nothing in these Terms limits any rights that cannot legally be excluded under Australian law.

12. Indemnity

You agree to indemnify and hold harmless REM Optics, its affiliates, employees and service providers from any claims, losses, liabilities or expenses arising from your breach of these Terms or misuse of the website.

13. Termination

We may suspend or terminate your access to the website if you breach these Terms.

All provisions relating to liability, indemnity, intellectual property and any provisions intended to survive termination will remain in effect after termination.

14. Governing Law

These Terms are governed by the laws of Australia.

Where applicable, customers located outside Australia may also retain rights under their local consumer protection legislation.

15. Marketing Communications

By purchasing from REM Optics or subscribing to our mailing list, you may receive marketing communications via email and/or SMS.

You may unsubscribe at any time using the unsubscribe link provided or by contacting us at support@remoptics.com.

We do not sell your personal information.

16. Contact Information

For any questions regarding these Terms of Service, please contact:

REM Optics

Website: https://remoptics.com

Email: info@remoptics.com