Last updated: 5 July 2026

Privacy Policy

At REM Optics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your information when you visit https://remoptics.com (the “Site”) or make a purchase from us.

We handle your information in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy laws.

1. Information We Collect

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser and device type
• Time zone and general location
• Pages viewed and products interacted with
• Referring websites or search terms

This information helps us understand how customers use our website and improve the overall shopping experience.

When you place an order or attempt to make a purchase, we collect personal information such as:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely by our payment providers)

We do not store full credit card details. Payments are securely processed by trusted third-party providers. We may retain limited transaction references for record-keeping purposes only.

For the purposes of this Policy, “Personal Information” includes both technical browsing data and order-related information.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders.
• Provide customer support.
• Communicate order updates.
• Screen for fraud and manage risk.
• Improve our website, products and services.
• Send marketing communications where you have opted in or where otherwise permitted by law.
• Meet accounting, taxation and legal obligations.

We also use analytics tools to better understand customer behaviour and improve our website, products and marketing.

3. Marketing Communications

If you subscribe to our mailing list or make a purchase, you may receive promotional emails or SMS messages from REM Optics.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in our emails.
• Replying STOP to SMS messages (where applicable).

We do not sell or rent your personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance.
• Remember your preferences.
• Analyse website traffic.
• Deliver relevant advertising and measure marketing performance.

You can disable cookies through your browser settings. Please note that some features of our website may not function correctly if cookies are disabled.

5. Sharing of Information

We only share Personal Information with trusted service providers that help us operate our business, including:

• Website hosting providers.
• Payment processors.
• Shipping and fulfilment partners.
• Marketing, analytics and advertising platforms.

These providers only receive the information necessary to perform their services on our behalf.

We may also disclose Personal Information where required by law or where necessary to protect our legal rights.

6. International Data Transfers

Some of our service providers may store or process data outside Australia, including in countries such as the United States. By using our Site, you acknowledge and consent to these transfers where appropriate safeguards are in place.

7. Data Retention

We retain order information for as long as reasonably necessary to comply with accounting, taxation, fraud prevention and legal obligations.

Where legally permitted, you may request access to, correction of or deletion of your Personal Information.

8. Your Rights

You have the right to:

• Request access to the Personal Information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your Personal Information where permitted by law.

To exercise any of these rights, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how your Personal Information is handled, please contact us:

Website: https://remoptics.com

Email: info@remoptics.com